PRIVACY POLICY

This Privacy Policy applies to all U.S. operations of the Veterans Moving Service.

This policy explains how we collect and use your personal information. This policy applies to all visitors of the site, whether as customer or potential customers, to whom we might provide products or services.

Your personal information can be obtained from serval sources in order to meet our business needs. Those sources include but are not limited to: in person communication, over the phone, by email, Web server, and/or third parties.

The information we collect includes but it is not limited to: name, email address, phone number, address of the pick-up and drop-off locations, unit number at each location, and type and quantity of the items. We may further obtain credit card or bank information for reimbursement of services provided.

Product or Services: Your personal information can be used in order to provide you with an accurate estimate of the packing and/or the moving services requested. It will also allow us to improve our services and create a timely schedule for other moves.
Feedback: In order to improve our product or services, we may use your personal information to further contact you to receive feedback about our services.

SMS Communication:  We value your privacy and the information you consent to share in relation to our SMS service. We use this information to send you text responses, text notifications, and transactional texts, including information on your move with us. Opt-in data and consent for text messaging will not be shared with any third parties.
Legal: In certain cases we may be required to provide your personal information to government entities for legal purposes and/or in the case of fraud. These situations require subpoenas.
Other Business: We may also share your personal information with any affiliates of Veterans Moving Service, in order to improve our product or service.
Credit Agencies: Your account information may also be shared with credit bureaus. That information is related to any payments on your account.

It is our best interest to protect your personal information. For that reason, Veterans Moving Service has taken valuable steps to avoid having this information fall into the wrong hands. Some of the steps we have taken are:
Safeguarding your electronic and paperwork information in a physical location without access to outsiders.
Having IT specialists protect our hardware and software.
All employees need to strictly follow Veterans Moving Service Rules and Responsibilities in addition to our Record Safeguarding Policy.
Any information that is not needed is completely destroyed according to our Records Safeguarding Policy.
For your personal safety, we also advise all of our customers to protect their personal information and properly destroy it if not needed.

Veterans Moving Service provides reasonable protections to the visibility of the items carried to the truck and to other facilities. Those items are restricted to employees of Veterans Moving Service and the customer contracting our services. Nevertheless, we are not responsible if any information placed in the shipping container is seen by a third-party during the course of the move. Moreover, we are not responsible if the items themselves are viewed by a third-party during the course of the move.

Veterans Moving Service may place cookies on your browser to assist us with certain actions. These include, but are not limited to, personalizing your information for better service and identifying your profile for efficient updating.
Any cookies placed by Veterans Moving Service can simply be removed by going to your browser and clicking on “Delete cookies and other site and plug-in data.” Wording may differ depending on your browser.

In addition, our Web server also gathers other information related to the date and time you visited the site, the pages visited, time spent on the site, the type of browser used and your IP address. We use this information for statistical purposes and other business and technical improvements.
Third-Party Internet Sites
Veterans Moving Service may place banners or links on our site that redirect to other sites. Those links are soley for the convenience of the customer and for educational purposes. These third-party sites may or may not provide you with a privacy policy. We do not, in any way, control those third-party Internet sites and the data they obtain. When visiting those sites, you may carry a referral address, which is for the purpose of counting the traffic coming from our site.
Rights and Responsibility
Veterans Moving Service provides you with the right to correct or remove any information provided to us. Conversely, we have the right to deny any information provided to us.
Updates
This Privacy Policy was last updated May 23, 2023. Veterans Moving Service reserves the right to change this Privacy Policy at any time by posting the revised policy date on our website.