TERMS OF SERVICE
Thank you for booking your move with Veterans Moving Service! Please read the terms and conditions for our services below in its entirety. These terms apply to all moves that are scheduled and completed by our company and employees.
SCHEDULED TIME ON MOVE DAY
YOUR MOVING ESTIMATE
SUPPLIES FOR YOUR MOVE
PAPERWORK & PRE/POST MOVE INSPECTIONS
SPECIAL HANDLING CHARGES
DAMAGE, RELEASED VALUE, LIABILITY & PROTECTION
Below are a few options of insurance coverage for your move:
Coverage Option 1 (we extend this coverage at no additional cost):
As mandated by the Department of Transportation, we offer the $0.60 per pound waiver and release (that is described above) for damages. Again, this is most common coverage throughout the moving industry. Like most companies, we extend this coverage at no additional cost. In any case this is not full coverage insurance. Although the standard coverage is 60¢ per lb., when a damage claim is accepted and processed, typically our company will have the damaged furniture piece repaired by a professional furniture repair company we contract. In the event an item cannot be repaired, a replacement piece can be purchased (in the same condition as the item damaged). Should an item be difficult to locate for replacement, our customer would be reimbursed for the item, as determined by fair market value (the amount expected at a local auction house).
In any case, claims of damage will not be entertained unless there is some visible damage/neglect apparent. This mostly applies to electronics as often older electronic components no longer work after the process of moving (example: DVD player worked properly prior to move, however isn’t working after your move, and there is no evidence of negligence, this item would not be covered). This can be due to the surges from “plugging and unplugging” into outlets and/or heat and exposure during transport (none of which would constitute negligence by the crew).
Claims on any furniture assembled from “particle board/wood” will not be accepted. Particle wood does not hold up over time, thus deteriorating during changes of humidity. The glue holding this wood together degrades over time as well. In addition, the cam locks typically used to hold multiple pieces together fail often.
Load Only Services: claims of damage on items transported via equipment NOT driven by our crew will not be entertained. This mainly refers to rental trucks (loading of).
Boxes: Please pack carefully. Any items packed in a box/container, that is NOT packed by one of our team members, that incurs damage, will not be covered.
Unload Only Services: Damage claims must be made on site at the time of unload.
Storage: If we are moving you in or out of a storage unit, damage claims must be made on site during the move.
Coverage Option 2:
The other coverage option would be to contact your personal homeowner’s/renters insurance carrier to inquire whether they offer coverage above the standard 60¢ per lb. coverage. If offered, this is typically done in the form of a rider added to the policy (the cost varies, however will typically fall between $50.00-$100.00).
These guidelines are in no way an attempt to avoid negligence on our mover’s part. We feel it extremely important to be transparent as these guidelines are in place to create an environment of honesty and integrity.
FURNITURE PREPARATION & DAMAGE LIMITATIONS
PERSONAL, HIGH VALUE, & NON-TRANSPORTABLE ITEMS
CLAIMS & CARRIER LIABILITY
PROPERTY & FURNITURE DAMAGE LIABILITY
TERMS & CONDITIONS
We now offer customers two options to move NOW and make payments OVER TIME.
We understand emergencies happen last minute and do our very best at relieving your stress of money and moving.
We may be able to help, whether it's a sudden product purchase that needs moved, relationship dispute move, eviction, or your hired moving company is a no show.