TERMS OF SERVICE

TERMS OF SERVICE
 

Thank you for booking your move with Veterans Moving Service! Please read the terms and conditions for our services below in its entirety. These terms apply to all moves that are scheduled and completed by our company and employees.
 

SMS COMMUNICATION 

• By consenting to Veterans Moving Service SMS texting, you agree to receive text responses, text notifications, and transactional texts, including requests for information on your move with us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
• If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
• For any questions, please text HELP to the number you received the messages from. You can also contact us at https://veteransmovingservice.com/contact for more information. 
• We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
• To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
• Your right to privacy is important to us. You can see our Privacy Policy at https://veteransmovingservice.com/privacy-policy to determine how we collect and use your personal information.

SCHEDULED TIME ON MOVE DAY

• Morning appointments are scheduled with a fixed start time and a 30 minute arrival window in case there are any for unforeseen delays.
• For moves scheduled in the morning, we ask customers to be patient if the movers are running late due to heavy morning traffic, inclement weather, an issue with our equipment, or if we experience an employee related issue. You will receive a call from us if we experience a delay for any reason.
• Afternoon and Evening appointments are scheduled with a 2 hour window and the start time depends on the estimated completion time of the previous appointment.
• For moves scheduled in the afternoon and evening, we ask customers to be available 2 hours prior to your scheduled move time in case the previous move is finished ahead of schedule. Therefore, we may call you to request an early arrival. We also ask customers to be available 2 hours after your scheduled start time in case the previous move experiences any delays. Again, you will receive a call from us if we experience any delays.
• We are on a strict schedule and ask that you are packed and ready to go when the movers arrive unless the estimate includes packing services.

YOUR MOVING ESTIMATE

• The estimate that you received is a non-binding, general idea of how long the move will take based on your inventory and the factors of the move under normal conditions. Moving is charged by the hour, and any time over the estimate will be charged accordingly. We do our best to estimate the time frame based on the information provided. The actual move may go quicker or take longer than the estimated time based on the customer’s preparedness, factors not disclosed, insufficient inventory list, greater walking distance, heavy traffic, inclement weather, and/or any other unforeseen factors.
• The time it takes to disassemble and reassemble any furniture may take additional time over the estimated time depending on its difficulty and will be charged accordingly.

SUPPLIES FOR YOUR MOVE

• Please be aware that you will NOT be charged for the supplies that are used on your move by our employees. This includes any and all supplies to wrap and protect your furniture, and supplies to move your items. The movers will use the supplies at their will and according to company policy and procedure, and you will not be asked permission prior to their use.
• We do NOT provide any packing supplies and the customer supplies all packing supplies for their move.

PAPERWORK & PRE/POST MOVE INSPECTIONS

• Please be aware that the foreman will thoroughly go over the move with you upon arrival and upon completion of your move for accuracy purposes.
• The foreman will also complete a Pre-Move Inspection upon arrival, and a Post-Move Inspection upon completion. These tasks are included in the hourly time, and have already been taken into consideration in the estimated time.
• Please be advised that you are responsible for doing a final walk-through of your home to ensure that no items are left behind.

PROPERTY CONDITION

• Please make sure that your property and home are a safe and healthy working environment; that your home and property are free from any hazards that could injure the movers, damage our equipment, or damage any items being moved; and that your home and furniture are clean and clear of any dust, dirt, water, mold, snow, debris, bugs, rodents, animal urine or feces and hair.
• Please remove all pets from your home and premises on moving day for safety reasons.
• Please remove any water, dirt, snow, or ice on the ground and in the movers walkway prior to your move. The movers are required to take extra precautions if these conditions exist prior to starting your move, which will result in added time for preparation, and you will be charged accordingly.
• We cannot be held responsible for soiled, stained, or damaged flooring as a result of such conditions.
• We reserve the right to terminate a move and contract for our services if there are any issues regarding a safe and healthy working environment. If these conditions exist and we choose to complete your move, you will be charged overtime rates for the entire move, and an equipment cleaning fee of $250.

WEATHER CONDITIONS

• Poor weather conditions on the day of your move may have a negative impact on your move, and we may experience delays as a result.
• Please be aware that you will be charged for the total time that the movers are on your job despite poor weather conditions.

PREPAREDNESS

• Moving is a cooperative effort of both the customer and the movers. Thus, to ensure a quick and efficient move please make sure that you have communicated to us all of the factor of your move in detail; that you are packed, organized and ready to go when the movers arrive; that all furniture is empty and free of all items; that all fragile items, including artwork and lamps, are packed properly; that all boxes are taped closed; and that all furniture is disassembled prior to our arrival. The movers will have a basic tool set available to disassemble and/or re-assemble any furniture requested.
• All items must be boxed or wrapped and protected prior to moving the items and placing them in our possession. We will not take any miscellaneous items that are loose and not protected, as they can get damaged during the move, or cause damage to property.
• Do not over-pack boxes. Boxes should not weigh more than 50lbs each. Small boxes should only contain fragile items, books, and small size items. Medium boxes should only contain clothing, lamps, miscellaneous items, etc. Large boxes should not be heavy and only contain pillows, linens, etc. Kitchenware should be packed appropriately so that fragile items do not get damaged in the ordinary course of moving.
• We reserve the right to add additional movers to your move if we deem necessary to aid in the efficiency of the move, and you will be charged accordingly.
• The customer is responsible for doing a final walk-through of the residence and the truck to ensure that all items have been removed from the home during the move-out; and removed from the truck and placed in the home accordingly during the move-in.
• Please let us know if there are any security concerns in your neighborhood so that we can advise you on the appropriate measure to take for your move. We may request that you stand by the truck while the movers are away from the truck. Or we may need to add an additional mover to man the truck at all times.

PENALTY/INCONVENIENCE FEE

• Please be aware that our schedule depends on the number of hours estimated for your move. Therefore, we may schedule one move for a full day for one crew, or two to three moves for one crew in order to utilize the working hours of the day. That is, we may schedule one move in the morning, one move in the afternoon, and one move in the evening. Unless your move is scheduled for a full day, the movers will be on a strict schedule. Therefore, moves are scheduled accordingly based on the estimated time per move. We allow one hour of time between moves, however, we are on a strict schedule and cannot afford to lose time, as it will affect our schedule and another customer’s move. Therefore, you are required to be packed, organized and ready to go prior to our arrival, unless this contract is for packing services.
• There will be a $150 Penalty which will result if these terms are not adhered to. The penalty is considered an inconvenience fee, as it results in numerous problems that are caused by insufficient preparedness, which may result in additional charges to other customers. This fee will be applied upon completion of the move if deemed necessary by management.

ADDITIONAL SERVICES

• Please be aware that there are additional charges for the following additional services. These services are not provided in ordinary household goods moving within our hourly rated time. However, they are priced according to our Tariff Rates. Additional Services include:
  • Long Traverse Fee: $40 charge if the carry is over  35 yards in length from the truck to the door of the residence.
  • Stair Fee: First flight is Free, each additional flight is a $40 charge per flight of stairs.

SPECIAL HANDLING CHARGES

• Special Handling means that the item requires special attention and/or expertise in packing and moving. This means that the item is fragile, heavy, over-sized, odd-shaped, high value, etc. This also means that the item does not fall within the standard terms of household goods moving, therefore, there is an additional charge to move the item. The additional charge is for the increased liability of moving the item, which means that the item has an increased liability to be damaged, cause damage, or cause injury. Please disclose all inventory appropriately so that all Contract Terms are adhered to. We do not want to surprise you with any charges, but we also do not want to be surprised when we show up to do your move. We reserve the right to refuse to move such items if not disclosed, not packed properly, and/or not charged accordingly. Special Handling charges include the following:
  • Heavy Box Fee: A $50 fee will be charged for a box that weighs more than 50 pounds.
  • Heavy Item Fee: A $100 fee will be charged based on the weight of an item over 250lbs. This includes items such as a piano, safe, tools, machinery, arcade game, jukebox, etc.

DAMAGE, RELEASED VALUE, LIABILITY & PROTECTION

 Below are a few options of insurance coverage for your move:

Coverage Option 1 (we extend this coverage at no additional cost):
As mandated by the Department of Transportation, we offer the $0.60 per pound waiver and release (that is described above) for damages. Again, this is most common coverage throughout the moving industry. Like most companies, we extend this coverage at no additional cost. In any case this is not full coverage insurance. Although the standard coverage is 60¢ per lb., when a damage claim is accepted and processed, typically our company will have the damaged furniture piece repaired by a professional furniture repair company we contract. In the event an item cannot be repaired, a replacement piece can be purchased (in the same condition as the item damaged). Should an item be difficult to locate for replacement, our customer would be reimbursed for the item, as determined by fair market value (the amount expected at a local auction house).

In any case, claims of damage will not be entertained unless there is some visible damage/neglect apparent. This mostly applies to electronics as often older electronic components no longer work after the process of moving (example: DVD player worked properly prior to move, however isn’t working after your move, and there is no evidence of negligence, this item would not be covered). This can be due to the surges from “plugging and unplugging” into outlets and/or heat and exposure during transport (none of which would constitute negligence by the crew).

Claims on any furniture assembled from “particle board/wood” will not be accepted. Particle wood does not hold up over time, thus deteriorating during changes of humidity. The glue holding this wood together degrades over time as well. In addition, the cam locks typically used to hold multiple pieces together fail often.

Load Only Services: claims of damage on items transported via equipment NOT driven by our crew will not be entertained. This mainly refers to rental trucks (loading of).

Boxes: Please pack carefully. Any items packed in a box/container, that is NOT packed by one of our team members, that incurs damage, will not be covered.

Unload Only Services: Damage claims must be made on site at the time of unload.

Storage: If we are moving you in or out of a storage unit, damage claims must be made on site during the move.

 Coverage Option 2:

The other coverage option would be to contact your personal homeowner’s/renters insurance carrier to inquire whether they offer coverage above the standard 60¢ per lb. coverage. If offered, this is typically done in the form of a rider added to the policy (the cost varies, however will typically fall between $50.00-$100.00).

These guidelines are in no way an attempt to avoid negligence on our mover’s part. We feel it extremely important to be transparent as these guidelines are in place to create an environment of honesty and integrity.

FURNITURE PREPARATION & DAMAGE LIMITATIONS

• Within the Terms of our services and for liability purposes, we are REQUIRED to wrap your items properly with blankets and shrinkwrap or tape to protect them from damage during your move. Veterans Moving Service cannot be held liable for damage to these items if the customer refuses this service.
• Veterans Moving Service cannot be held liable for engineered wood “ready to assemble” furniture due to its lack of structural integrity. This also applies to particle board or pressed wood. In most cases these items are not manufactured with the intention of being moved.
• All HDTV’s must be boxed and protected properly prior to moving in order for valuation coverage to apply. Therefore, the use of an HDTV box with foam protection is required to move all HDTV’s. Blanket wrapping is not sufficient protection and is against company policy and procedure. Please make sure our crew can turn on your TV to ensure it works properly prior to and after moving. your move.

PERSONAL, HIGH VALUE, & NON-TRANSPORTABLE ITEMS

• Please be sure to secure your personal items prior to your move.
• You must declare high-value items prior to your move.
• We refuse to move any items listed as Non-Transportable.

CLAIMS & CARRIER LIABILITY

• All damages must be reported on the job site before the men leave, and photos must be taken by the foreman of the crew. Claims must be then filed with the company in writing within 7 days of the date of delivery. A successful claim for loss or damage may depend on your having written an accurate description of the loss, or damage on the inventory, or bill of lading (on mover’s copy too). Unless you note the loss or damage on these documents, your burden of proof may be more difficult.
• In addition, your mover’s liability may be less than the value of your goods. According to law, movers are not liable for the full value of your property unless you pay an additional charge for that protection. Please call our office to speak to a representative regarding your protection options.

PROPERTY & FURNITURE DAMAGE LIABILITY

• Your property and furniture will be inspected by the movers for any apparent pre-existing damage prior to the move. If you have any knowledge of pre-existing damage, you are required to notify the movers before they start moving. If any pre-existing damage is found before or during the move, the movers are required to inform you immediately.
• If the movers cause damage to your property or furniture, they are required to inform you of the damage immediately.
• Please take the time to inspect your property and furniture for any damage prior to the movers departure. Once the movers have left, your burden of proof may be more difficult in filing a claim. If damage is found post-move, do not make any repairs and notify the company right away. We have the right to inspect and repair any damage caused by the movers.

GRATUITY

• On moving day, the actual moving is a service provided by the men doing the move, and tips are not required, but are greatly appreciated. 
• Factors to consider are size and difficulty of move, the time it takes to complete the move, weather conditions on the day of the move, and the quality and care of the service provided.
• Demanding a tip is against company policy. Please report a mover to the company that makes a demand for a tip.

DEPOSIT

• NO deposit is required prior to the move to secure an appointment. 

PAYMENT METHODS

• Payment must be made in full when the job is completed and before the movers leave the job site. There are no exceptions!
• No discounts will be given or afforded for any reason, you must pay for the services rendered. If you refuse to pay the bill in full upon completion, we will contact the authorities for theft of services.
• Under NO circumstances, will payment may be required prior to the completion of the job.
• Payments options for jobs include Cash, Card, Zelle, Vemno, Cash App, PayPal and GPay . Jobs paid with Credit/Debit cards a 4% service fee will be assessed for all Credit/Debit card payments.
• Payment Plans are available on our website and pre-approval is required for Afterpay.
• The movers are paid by the hour and the time will continue to run until full payment is made, so please have payment ready when the job is completed.

CONSUMER GUIDE

• Please review the Arizona Department of Public Safety to Household Goods Enforcement in Arizona. Click Here

TERMS & CONDITIONS

1. THIS IS THE MOVING ORDER & SERVICE CONTRACT: It covers only the items and services listed. Any changes to this form, or any contractual changes for services rendered, can only be made by the Owner of this Company.
2. LIABILITY OF COMPANY: We are responsible only for our own negligence. We assume no liability of any kind for loss or damage to goods caused by weather conditions, bug or rodent infestation, rust, deterioration, an Act of God, an act of governmental agency or public enemy, driveways that cannot support the weight of our trucks, hazardous or dangerous conditions that exist, or any other causes beyond our control.
3. PACK BY OWNER: We cannot be held responsible for damage to items that are improperly packed by owner. We advise owners to pack items appropriately to avoid damage during the move.
4. RE-USED BOXES: We assume no liability for damage caused to the contents of boxes that are re-used for a move. Re-used boxes are not stable and are susceptible to damage.
5. HAZARDOUS CONDITIONS: We assume no liability for any hazardous or dangerous conditions that exist that cause damage to a person or property. We recommend customers do a walk-through of the home to eliminate any conditions as such. Such conditions will void any valuation or warranty we offer.
6. VALUATION: Included at no additional charge at a rate of $.60 per pound per complete article. Additional coverage can be purchased your personal homeowner’s/renters insurance carrier . *NOTICE: Please be advised that the purchaser should obtain adequate insurance to protect them from loss or damage of goods.
7. PARTICLE BOARD/ENGINEERED WOOD: We assume no liability for damage or breakage to items made of faux wood including particle board, engineered wood, pressed wood, or laminate wood. These items are not manufactured with the intention of being moved.
8. FRAGILE ITEMS: We are responsible for damage to fragile items only when our employees pack, move, and unpack them upon delivery. We assume no liability for damage to fragile items that are not properly packed by owner.
9. FINE ART/ANTIQUES: We will not move any items as such if not disclosed in advance, packed properly, and/or charged accordingly. Valuable items as such may be required to be crated and/or moved separately.
10. CONTENTS OF FURNITURE/CONTAINERS: We assume no liability for the contents of drawers, containers or other items of similar nature. All items should be removed prior to the move.
11. APPLIANCES: We assume no liability for the electrical and/or mechanical function of any and all appliances, whether or not our employees pack them. We recommend appliances to be serviced by a qualified service company.
12. ELECTRONICS: We assume no liability for the electrical and/or mechanical function of any and all electronics, whether or not our employees pack them. We recommend electronics to be serviced by a qualified service company.
13. MECHANICAL ITEMS: We assume no liability for the mechanical function of any and all mechanical devices including a piano, juke box, phonograph, etc., whether or not our employees pack them. We recommend mechanical items to be serviced by a qualified service company.
14. WEAR AND TEAR: Ordinary wear and tear in handling is not our responsibility. This includes but is not limited to surface scratches, discoloration, water and/or dirt stains.
15. OVERSIZE ITEMS: We assume no liability for damage to oversize items that do not fit through doorways or hallways properly. We also assume no liability for damage to doorways and/or hallways that are damaged due to oversize items.
16. DELIVERY: We will make every reasonable effort to complete delivery. We are not responsible if weather, physical conditions, or other special circumstances prevent completion. If we cannot deliver the goods in the ordinary way by stairs or elevator, there will be additional charges for hoisting, lowering, shuffling, additional labor, and/or additional equipment that is necessary. Also, we will continue to charge the hourly rate for waiting time caused by lack of sufficient elevator service or other causes beyond our control. If no authorized person is present to accept goods at the agreed time, or if orders are incomplete, we will deliver the goods at your own risk and expense, using reasonable judgment.
17. CLAIMS: All damage claims must be made in writing via email within 7 days after delivery and accompanied by a paid receipt. The damage claim must include pictures and a description of the alleged damage. We have the right to inspect and repair any alleged damage, and if we are not able to do so, we have the right to hire a service professional to make the repairs.
18. RATES: Rates are consistant 24 hours of the day and 7 days a week. We do NOT charge overtime rates!
19. AGREEMENT: If you agree with these terms, this shall become a contract for services at the rates stated and will represent the entire agreement of the parties hereto. It shall apply to all additional services rendered by the company for the owner. Only an officer of the company, owner or partner has power to modify the terms and conditions of this contract, and then only in writing. We shall not be bound by any other promise or representation.
20. TERMS OF PAYMENT: Payment must be made in full per the payment method specified when the job is completed. Lead mover will collect payment at the final destination.
21. COLLECTION: If payment is not made in full within 30 days, this matter will be referred for collection, and the customer is responsible for all costs, including but not limited to agency fees, attorney fees and/or forty percent of the amount of our claim, and court costs.
22. CANCELLATION: We do not charge cancellation fees like other companies. Please give at least 72 hours cancellation notice as to not disrupt a Veterans/Movers work week!

DISCLAIMER

• Any unauthorized services arranged or performed by an employee of Veterans Moving Service within or beyond the scope of these contractual terms, and compensation made directly to the employee from the customer, violates company policy and procedure and renders this contract for services null and void, and there will be no recourse by Veterans Moving Service thereof.